PROBLEM CLAUSE
At shearinglobo.com, we are committed to providing you with a great shopping experience. Below are some of the most frequently asked questions and answers from our customers. If you have additional questions, please feel free to contact our customer service team.
How do I place an order?
Our online store allows you to browse products and add the items you want to your shopping cart. You can then follow the prompts to check out and fill in your shipping address and payment information. Once completed, you will receive a confirmation email.
What payment methods do you offer?
We accept a variety of payment methods, including credit cards, debit cards, PayPal and other major payment platforms. All transactions are processed using secure encryption technology to ensure the safety of your information.
Do the products come with a warranty?
Yes, most of our products come with a manufacturer’s warranty. The specific warranty terms are detailed on each product page. For more information on warranties and services, please contact customer support.
Can I return or exchange my products?
We offer a simple return and exchange policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product. The product must be unused and in its original packaging. Please refer to our Return and Exchange Policy page for more details.
How long does it take to ship?
Delivery time varies depending on the product and delivery location. Generally, we ship within 2 business days after confirming the order. The exact delivery time will be provided at checkout. If you require expedited delivery, please contact us and we will do our best to accommodate your needs.
Do you offer international shipping?
We include domestic and international import and export shipping.
Is your furniture environmentally friendly?
We are committed to sustainability and many of our products are made from environmentally friendly materials and renewable resources. Environmental information for specific products can be found in the product description.
How do I contact customer service?
You can contact our customer service team at:
Email: JessicaShearin@shearinglobo.com
Phone: 8588587994
