RETURNS OR EXCHANGES

At shearinglobo.com, we are committed to providing our customers with high-quality furniture and a great shopping experience. If you are not completely satisfied with your purchase, here is our return policy to help you process your return smoothly.

Return Policy
Return Period: You have 14 days from the date you received the product to request a return.
Return Conditions: The product must be unused and in its original packaging, along with all included accessories, manuals and warranty cards.

Application Process
Contact Customer Service: Please contact our customer service team via email or phone within the return period to submit a return request. We will provide you with a return authorization and the corresponding return address.
Packing Products: Pack the product properly to ensure that the product is not damaged during transportation. Please include the original order confirmation and all included accessories.

Refund Processing
Once we receive the returned product and confirm that it meets the return policy, your refund will be processed within 2 business days. The refund will be issued via your original payment method.

Non-returnable items
The following items are not eligible for return:

Custom or special order items
Promotional or discounted items
Personalized products

Exchange Policy
If you wish to exchange an item (e.g., change size or color), please follow the return process above and place a new order after receiving your refund.

Questions and Support
If you have any questions or need more information, please feel free to contact our customer service team and we will be happy to assist you.